This Privacy Policy (“Privacy Policy” or “Policy”) describes how Contractors Lead System (“Contractors Lead System,” “we,” “us,” or “our”) collects, uses, stores, and discloses information when you access or use our website, software, and related services (collectively, the “Services”).
Contractors Lead System provides website development and marketing automation tools for contractors and home service businesses, including websites, intake forms, appointment booking, AI chat features, missed-call text-back, and related automation tools.
By accessing or using the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Information We Collect
Personal Information
When you express interest in our Services, create an account, submit a form, book an appointment, or communicate with us, we may collect personal information such as:
Name
Company name
Mailing address
Phone number
Email address
This information is referred to as “Personal Information.”
Billing Information
If you purchase our Services, payment information (such as credit card details) is processed securely by third-party payment processors, including Stripe. Contractors Lead System does not store or process payment card information on its own servers. Please review Stripe’s privacy policy for additional details.
Service Data & Usage Information
When using our Services, you may upload or create content such as business descriptions, logos, images, messaging templates, and user account data (“Service Data”). We store and maintain this information solely for the purpose of providing and improving our Services.
We may also collect limited diagnostic and technical information (such as browser type, operating system, IP address, and error logs) to maintain system security and improve functionality.
Cookies & Analytics
We use cookies and similar technologies to analyze website usage, improve performance, and enhance user experience. This may include the use of analytics tools such as Google Analytics.
You may control or disable cookies through your browser settings; however, some features of the Services may not function properly without them.
SMS Communications & Consent
By providing your mobile phone number and opting in through our website forms, chat widgets, or appointment booking forms, you consent to receive SMS messages from Contractors Lead System related to:
Account notifications
Service inquiries
Appointment confirmations and reminders
Onboarding messages
Service-related updates
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.
Contractors Lead System does not send unsolicited messages, does not engage in cold outreach, and does not purchase or resell contact lists. SMS messages are sent only to users who have explicitly opted in.
How We Use Information
We use the information we collect to:
Provide, operate, and improve our Services
Process transactions and manage accounts
Communicate with users regarding service-related matters
Provide customer support
Maintain platform security and compliance
Analyze usage to improve functionality
We do not use personal information for third-party marketing or unsolicited promotional messaging.
Sharing & Disclosure of Information
No Sale of Personal Information
Contractors Lead System does not sell, rent, trade, or share personal information, including mobile phone numbers, with third parties for their marketing or messaging purposes.
Service Providers
We may share limited information with trusted third-party service providers who assist us in operating our Services (such as hosting, analytics, payment processing, and customer support). These providers are contractually obligated to protect your information and may use it only to perform services on our behalf.
Legal Requirements
We may disclose information if required to do so by law, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, users, or the integrity of our Services.
Data Retention
We retain personal information for as long as your account remains active or as necessary to provide our Services. If you request account deletion, your information will be removed from active systems, subject to reasonable backup retention periods and legal requirements.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. While no system can be guaranteed 100% secure, we take appropriate measures to reduce risk and protect user data.
Your Rights
Depending on your location, you may have rights regarding access to, correction of, or deletion of your personal information, including rights under the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
Requests regarding your personal data may be submitted in writing using the contact information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after changes become effective constitutes acceptance of the revised Policy.
Contact Information
If you have any questions regarding this Privacy Policy or our data practices, please contact us at: